Road Infrastructure and Transportation
Bogotá, Colombia
The case
UTPN required a robust web platform that met the requirements of the National Infrastructure Agency (ANI) and centralized information about more than 30 toll and weigh stations across the country. The solution needed to handle high traffic volumes and provide an interactive, user-friendly experience. They also required a PQRS platform for efficiently managing petitions, complaints, and claims, with Google Maps integration to locate stations and payment buttons to streamline requests. Additionally, the solution needed internal tools to optimize request and document management while enhancing UTPN’s digital presence through SEO optimizations.
The solution
EvolutecC implemented a series of strategic solutions that addressed UTPN’s needs, improving internal management and optimizing the user experience on the digital platform. The key developments included creating a self-manageable website, integrating a PQRS system for efficient request management, and automating workflows, enabling a faster and more accurate management process.
The solution also incorporated tools for service point location via Google Maps and online payment options, ensuring an interactive and user-friendly platform for users.
The solution implemented by EvolutecC allowed users to easily access updated information on UTPN’s weigh and toll stations through various custom developments:
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Web development: EvolutecC designed a WordPress website tailored to UTPN’s specific needs, featuring a custom design and an attractive user experience (UX/UI). This allowed UTPN to present its information clearly and accessibly, complying with the regulations established by the ANI.
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Automation of key processes: The automated system for document validation and automatic notifications improved workflow, reduced human errors, and optimized response times. Each request is registered with a unique code, making it easier to track and manage.
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Autonomy in content management: The self-manageable website allows UTPN to independently update content and manage requests without the constant need for technical support. This has reduced operational costs and provided greater flexibility in portal management.
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Google Maps integration: Through a custom PHP plugin, an integration with Google Maps was achieved, allowing users to easily locate toll stations, check rates based on vehicle category, and use filters to find specific stations, thereby enhancing the browsing and search experience.
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Continuous support and sustainable growth: EvolutecC provides ongoing support to ensure the platform remains updated and compliant with ANI regulations. This continuous support enables the project’s sustained growth, adapting to future needs.
